Send your request to [email protected]
Email SupportThe button opens your email application; it does not send a request automatically. You can copy the email address and send it manually. Do not attach a password, one-time code or identity document.
01A deletion route without signing in
Email [email protected] with the subject “SAFFER data deletion request”. State your username or account email, whether you want the shared account or specific data deleted, and a contact address for the reply. Do not send passwords, authenticator codes or identity-document images. We may proportionately verify ownership, explain consequences, and confirm the request outcome within applicable time limits. You can instead use Settings → Privacy → data requests where available. Creating a request is not instant erasure. Uninstalling SAFFER, deleting browser storage or closing a support ticket does not delete the shared server account. Deleting it can affect both website and Quest access; external-store purchases follow that store’s process.
02Your choices and rights
All users can request access, correction or deletion through Support, regardless of country and without a fee for submitting a deletion request. Use available profile/privacy controls, block and mute controls, personalization resets and notification settings. Where applicable, you may also request a portable copy, restrict processing, object to processing based on legitimate interests, withdraw consent, use an authorized representative, or complain to your local data-protection authority. Some rights have lawful exceptions; we explain a refusal and available review route. Discovery ranking orders recommendations using the available signals; it does not grant or remove your legal rights. Contact us for human review of an account restriction.
03Retention and deletion limits
We retain account/content records while needed to provide the requested feature, and remove or de-identify data when it is no longer needed. Requests, disputes, security evidence and legally required records may require a limited additional period tied to their purpose, not indefinite retention by default. Configured cleanup periods above describe the relevant tables, not every provider log. Local preferences and USB history remain until changed or cleared. Voice-test clips are temporary memory data. Backups, where operated, have separate rotation/recovery handling; deletion requests are also applied to restored data before normal reuse. We do not promise instant erasure from backups or recipients’ devices. We will explain any justified retention relevant to your request and delete data without undue delay as required by law and platform obligations.
04Young users and safety reports
We do not intend to provide SAFFER accounts to children under 13. A higher age or guardian involvement can be required by applicable law or the selected service. If you believe we hold a child’s information improperly, contact Support so we can restrict the account, investigate and take appropriate deletion or protective action. Parents/guardians may contact us about a child’s data. Do not send child-abuse material or unnecessary identity documents as evidence. A minimum-age statement does not replace safeguards for teens or any legal duty triggered by actual knowledge.